Terms & Conditions – The Original Window to the Womb Ltd
These Terms & Conditions (“Terms”) govern the provision of services by The Original Window to the Womb Ltd (the “Company”) to you, the customer (“You”). By booking or attending a scan, you agree to be bound by these Terms. Nothing in these Terms affects your statutory rights.
Services Provided 1.1 The Company provides 2D, 3D, 4D, 5D fetal ultrasound scans and 8K AI-enhanced images for visual and entertainment purposes only. These are non-diagnostic and cannot be used for medical, legal, or clinical purposes. 1.2 Scan images depend on fetal position, fluid levels, and baby cooperation. The Company cannot guarantee full-face images or accurate gender determination. 1.3 All scans are offered on the understanding that you are receiving appropriate antenatal care and have had at least one normal hospital scan. The Company is not a substitute for NHS ultrasound services.
Early Pregnancy Scans (Under 12 Weeks) 2.1 Early pregnancy scans are provided for reassurance and visual confirmation purposes only and are not a substitute for NHS antenatal care, emergency assessment, or diagnostic hospital ultrasound services. 2.2 Due to the early stage of development, it may not be possible to confirm location, viability, or detect a fetal heartbeat at the time of the scan. This may be due to early gestation, uncertain dates, irregular cycles, or late ovulation. Absence of expected findings does not automatically indicate pregnancy loss. 2.3 Where findings are inconclusive or measurements differ from expected dates, a follow-up scan may be recommended and maybe encounter an addition charge. The Company accepts no liability for uncertainty arising from inaccurate dating, unknown last menstrual period, or delayed conception. 2.4 Early pregnancy carries an inherent risk of miscarriage or complication. The Company is not responsible for pregnancy outcomes before or after the scan. 2.5 If symptoms such as significant abdominal pain, shoulder pain, dizziness, fainting, or heavy bleeding occur, you must seek immediate medical attention via your GP, NHS 111, A&E, or local Early Pregnancy Assessment Unit. The Company does not provide emergency or ongoing medical care. 2.6 Any unexpected findings will be communicated to you and you will be advised to contact your NHS provider for further assessment. The Company does not provide medical diagnosis, treatment, or prescriptions. 2.7 Transvaginal scans, where clinically appropriate and offered, are performed only with your informed consent and in accordance with ALARA principles and BMUS guidelines by qualified HCPC registered sonographers.
Wellbeing Checks 3.1 As part of each scan package, the Company will perform a basic fetal wellbeing check and provide a verbal report. 3.2 If a potential concern is identified, it will be communicated to you and, with your consent, your NHS midwife or doctor, following the Company’s Pathways Protocol. 3.3 The Company is not liable for any act or omission related to fetal health beyond these checks.
Technology 4.1 Ultrasound uses high-frequency sound waves that are safe for mother and baby when performed by trained professionals. 4.2 Scan technology: – 2D: Standard two-dimensional imaging. – 3D: Three-dimensional still images. – 4D: Real-time imaging of fetal movements. – 5D HD Live: High-definition imaging. – 8K AI Enhancement: Post-scan, AI software enhances images for lifelike representation. This is entertainment only and is not a medical tool. 4.3 All scans are performed using Voluson scanning machines operated by qualified sonographers.
Safety 5.1 The Company follows ALARA (As Low As Reasonably Achievable) principles, ensuring minimal ultrasound exposure. 5.2 Scans begin with a 2D diagnostic check. Only qualified, fully trained medical professionals carry out scans. 5.3 We follow BMUS guidelines: – Scan duration is kept to a minimum. 5.4 Minor heating from ultrasound is less than 1°C and considered safe. 3D, 4D, and 5D scans are no more intense than 2D scans.
Data and Privacy 6.1 Your personal information will only be used for identification and communication within the Company and will not be shared externally without your consent. 6.2 By providing your mobile number, you consent to SMS or WhatsApp communication regarding appointments, promotions, or updates. Message/data rates may apply. Opt out anytime by replying “STOP”. 6.3 Images captured by the Company are copyrighted unless you request otherwise. They may be used for marketing on our website and social media unless you advise otherwise.
Liability 7.1 The Company will not be liable for: – Missed or delayed appointments due to fetal position or baby cooperation. – Incorrect gender determination. – Any act, omission, or negligence by staff beyond the services outlined. 7.2 The Company will not be responsible for circumstances beyond its control (force majeure).
Responsibilities of the Customer 8.1 You must bring hospital notes and advise of any relevant allergies or medical conditions. 8.2 Any concerns or dissatisfaction must be reported immediately or by the next day following your scan.
Duty of Care 9.1 Our sonographers are fully qualified, HCPC registered, DBS-checked, and work within NHS hospitals. 9.2 The Company holds professional indemnity insurance. 9.3 Any concerns identified during a scan will be communicated promptly and professionally to you and, if requested, to your NHS provider.
Coronavirus / Infection Control 10.1 The Company has precautionary measures in place including social distancing, PPE, and hygiene protocols to protect staff and customers.
Complaints 11.1 We welcome comments or complaints. You may speak directly to staff or complete a complaints form, available in the clinic.
Refunds & Returns 12.1 Details are available on our website: www.theoriginalwttw.co.uk
Governing Law 13.1 This contract is governed by the laws of England and Wales and represents the entire agreement between the Company and You.
1st March 2026